The Best Entrepreneurship: Meet The Winner of The 2021 Innovation Award

We requested our clients to point out us how they innovated their corporations this yr for an opportunity to compete for Cover’s 2021 Innovation Award they usually delivered. With almost 100 entries, it was a troublesome resolution, however one we really feel assured in. The winner is … 🥁 drum roll please 🥁 … OGC Associates P.A.! Learn extra about them right here.

OGC Associates P.A.

Primarily based in Florida, OGC Associates P.A. makes a speciality of accounting and tax preparation companies with a give attention to the Brazilian neighborhood within the space. Additionally they work with shoppers internationally. During the last 15 years, the agency has grown to a employees of 10 professionals and opened an Orlando location. The agency is the winner of Cover’s 2021 Innovation Award for his or her work to introduce new concepts into the trade. We spoke with Nico Cardoso, the gross sales and advertising and marketing consultant at OGC to seek out out what areas of their agency they’ve been capable of enhance by Cover.

Income has elevated 30% within the final yr

OGC elevated income by 30% as soon as they modified how they organized the construction of their shoppers. They determined to solely give entry to Cover’s Shopper Portal to their month-to-month paying shoppers, or their VIP shoppers. This drove their income up by growing the variety of month-to-month subscribers they serviced. The agency discovered that shoppers have been prepared to put money into their accountants realizing they might be getting the help they wanted to thrive. “It’s been fairly unbelievable to see that our clients are prepared to put money into an organization that’s implementing not solely know-how, but additionally nice customer support and nice accounting and monetary help,” Nico stated.

The agency’s shoppers at the moment are extra desperate to undertake the VIP packages, realizing they are going to have entry to the Cover Portal and the agency’s high quality customer support. Since adopting this new technique and implementing Cover software program, the agency has seen a 60% bounce in month-to-month paying shoppers in underneath one yr.

Time spent on the cellphone with shoppers was reduce 95%

Mirian De Souza, payroll supervisor at OGC, used to spend hours each week answering cellphone calls from shoppers with questions—underneath these circumstances, it was troublesome to remain on high of different duties. As soon as they carried out Cover, they have been capable of ship clients to the shopper portal, the place shoppers may put of their questions and anticipate to obtain a solution inside in the future. Mirian estimates this course of has reduce the time spent on the cellphone with shoppers by 95%—time she will be able to now spend engaged on different tasks.

The workforce is losing much less time answering emails and cellphone calls now that the communication is concentrated within the portal. “The cellphone doesn’t ring as a lot anymore. All of the communication is centralized,” she stated. One of many greatest bottlenecks for the agency was receiving shopper tax documentation. However because of shopper requests on Cover, it went from a difficulty to a energy. The largest enchancment this previous yr was their resiliency as an organization, in keeping with the agency.

Worldwide work made straightforward

Since OGC works with shoppers all around the globe and employs employees in different international locations as effectively, distant work is essential to how the agency capabilities. Due to Cover’s cloud know-how, working with shoppers and coworkers internationally will not be a difficulty.

“This flexibility has confirmed to be essential right now to ensure that us to retain the distinctive expertise that makes up our agency. We now have workers working remotely from Brazil, England, and completely different cities in Florida,” Nico stated.

A big share of the agency’s shoppers are situated in Brazil, and the agency was capable of work with Cover to get the cellular app obtainable in Brazil’s app retailer. Now, 100% of the agency’s Brazil-based clients have downloaded the app and use it continuously. “It doesn’t matter the place they’re on the planet, they all the time may have entry to no matter data is necessary for them concerning their enterprise within the palm of their arms, on their cellphones by the Cover app,” Nico stated.

Congratulations to OGC! Sustain the nice work and preserve innovating this yr. You may watch their video, which was highlighted at Cover’s Innovation Summit, beneath.